Frequently Asked Questions

A ceramic matcha bowl in your chosen glaze (Matte Black, Kiln Glaze Black, White or Blue, or Coffee Brown), a bamboo whisk (chasen) in a protective case, a ceramic whisk holder, a stainless steel fine-mesh sieve, a bamboo scoop (chashaku), a bamboo spoon and a kraft gift box.

No — the set contains the tools only, so you can pair it with your favourite ceremonial-grade matcha.

The bowl is approximately 11.3cm wide and 6.4cm tall, a comfortable size for a single serving of usucha (thin matcha) or a matcha latte base.

UK delivery is free and usually takes 7–14 working days. You'll receive a tracking number by email as soon as your order is dispatched.

To allow for the busy festive period, please order by 1 December for Christmas delivery. Orders after that date are still sent as quickly as possible, but we can't guarantee arrival before 25 December.

The Kiln Glaze and Coffee Brown bowls are finished with a reactive glaze that is fired to create a unique pattern, so no two are exactly alike. Matte Black is our classic, simpler finish.

Yes. Each set arrives in a kraft gift box. Just enter the recipient's address at checkout. No prices are included in the parcel.

Soak the whisk in warm water for a minute before use to soften the prongs. Rinse with water only (no soap), shake off and leave it to dry on the ceramic holder so it keeps its shape.

You can return unused items within 30 days of delivery. You also have the legal right to cancel within 14 days of receiving your order. Contact us with your order number and we'll guide you through it.

Use our Contact page or reply to your order confirmation email. Please include your order number if your question is about an existing order.